Zentrum für Wissenschaftliche Weiterbildung an der CAU e.V. (ZwW)

CP - Communictaion and Presentation

Basics of communication
Communication theories and model,  aspects of paraverbal and non-verbal communication.

Features of dental conversations
Objectives, backgrounds and models of the doctor patient relationship

Tools of dental conversation
Focus on the patient, structuring conversations, techniques for listening and asking question.
Providing clarity, adopting a position and avoiding typical errors in doctor patient relationship.

Everyday conversational situations
Medical history conversations situation.
Medical history interviewer, clarifying conversation consultation talk, ward rounds, giving bad news, crisis intervention

Internal communication process in the clinic
Staff leadership, cooperation with the nursing staff, tools for presentation and free speech, structure  and reasoning, developing key messages, use of facial expressions, gestures and voices, dealing with questions and objections

Developing lecture situations
Courses, research lecture, patient information